Cuddlytails: Frequently Asked Questions

FAQ'S

Frequently Asked Questions

GENERAL QUESTIONS

Nextdoor for your pets! CuddlyTails is an online platform for pet owners to connect with trusted and pre-verified sitters/walkers in the same neighborhood. Finding a reliable and trustworthy pet sitter or dog walker for pet boarding/sitting, pet day check-in visit, dog walking, daycare/playgroup services is so much easier with Cuddlytails. Schedule a service with Cuddlytails for your furry baby while you are away, and stay worry-free as pet-loving neighbors will take care of your furry baby like their own.

Currently, CuddlyTails is available in all across US including all 50 States and all major cities. With thousands of satisfied pet owners, we are steadily growing to become a loving choice for pet owners in every neighborhood. Please subscribe to our newsletter using the email to get notified once our services are available in your city.

Please subscribe to our newsletter using the email to get notified once our services are available in your city.

Your pet's safety is our top priority. Cuddlytails allows you to book reliable, trusted, and pre-verified sitters or walkers in your neighborhood who love pets and will be happy to look after them. Pet sitters and dog walkers with whom you might have crossed paths will treat your pet like a family when you're away from home. You can meet & greet the pet sitter or dog walker in person to ensure that your pet is comfortable and has a great stay. We provide a real-time location and report card, which consists of the pet's activities like pee, poo, and more, along with photos and videos. Our safety and security standards ensure that your pet is in safe hands and a loving environment to enjoy his exciting time away from you.

Cuddlytails provides 24X7 Customer Support at +1-551-226-1561 , or you can email us at support@cuddlytails.com

In case you have forgotten your password -
1. Click on ‘Login with Phone Number’ and enter your phone number.
2. Click on “Forgot password” and you will receive a 6 digit verification code on your phone number to verify your phone number.
3. Once you enter the verification code, you will get the option to reset your password.

1. Login to your profile on the Cuddlytails mobile application, then click on "More" to access "Settings."
2. Click on the ‘Reset Password’ button. Enter your new password and click on ‘Save’

Follow below mentioned steps to update your address.
1. Login to your profile on the Cuddlytails mobile application, then click on "More". Click on ‘View and Edit Profile’
2. Enter your updated address, then select " Save Profile"

Please Note: If you face any difficulty accessing your email address or phone number to confirm verification, please get in touch with us at - support@cuddlytails.com or at +1-551-226-1561

PET OWNERS

Need someone to watch your pet while you are away? Cuddlytails pet sitters and dog walkers are happy to take care of your pet. To schedule a pet sitter or dog walker for pet boarding/sitting, pet day check-in visit, dog walking, and daycare/playgroup, please follow the steps mentioned below:

1. Download Cuddlytails app on iOS or Android App Store.



2. Create your profile account by entering the details about you and your pet
3. Go to the Services icon to select a service you would like to book for your pet.
4. Enter Date and Time to request Booking.
5. You get directed to sitter profiles and you can send requests to multiple sitters to choose the best per your pet’s needs, schedule and logistics.
6. Once sitters accept the request, you can go ahead and book the service
7. While booking, make payment to successfully confirm the booking.

For any queries, please get in touch with us at support@cuddlytails.com or
contact us at +1-551-226-1561

Cuddlytails provides dog sitting, dog boarding, dog walking, dog day check-in visit, and daycare/playgroup.

Dog Boarding (Overnight at pet sitter’s home): If you need someone to look after your dog while you are away for vacations, weekend trips, overnight parties, late night-outs, or have some emergency, we suggest you book our pet sitter for dog boarding service. Your furry baby will be taken care of, and you can relax as your dog will enjoy an exciting time at our sitter’s home.

Dog Sitting (Overnight at your home): Pet sitters with Cuddlytails will take care of your dog at the comfort of your home while you are away. Your time away is stress-free when your dog enjoys his time away with our dog sitter.

Dog Walking (30 Minutes walk): Keep your furry baby healthy and fit by booking our trusted and pre-verified dog walkers for dog walking service. Your high-energy dog will get extra exercise to relax and overcome boredom through walks in the fresh air for 30 minutes.For extension of walk, you can send additional 30 minutes walk request to the sitter.

Dog Daycare (4-5 hours during the day): Book a trusted and pre-verified pet sitter for your furry baby when you need someone to watch your pet for 4-5 hours. Pet sitters with Cuddlytails will take care of your dogs during the day at the comfort of your home or pet sitter’s home and keep them active with exciting play sessions.

Dog Day Check-in Visit (30-45 minutes check in): Our kind and reliable pet sitters will check in on your dog to ensure he is happy at your home when your pet is alone at home. The sitter can provide the water and food while caring for your furry baby. You will receive your dog’s photos and videos to stay worry-free.

Download the Cuddlytails app to book a pet sitter or dog walker for your dog.



For any queries, please get in touch with us at support@cuddlytails.com or
contact us at +1-551-226-1561.

Dog Boarding is overnight service to take care of your pet at pet sitter’s home when you are away. Are you heading out of town? Book trusted and pre-verified dog sitters with Cuddlytails to take care of your dog while you are away. No matter how hard you try, there are times when you can't bring your dog along with you for vacations, night-outs, and more. Dog sitters with Cuddlytails look after your dog like a family and ensure that every dog's specific need is well taken care of. Your time away is worry-free when your dog enjoys his time away with our dog sitters.

Download the Cuddlytails app to schedule dog boarding/sitting for your dog.



Browse through the sitter's profile and send booking requests to our trusted neighborhood pet sitters. Dog owners can meet & greet with the requested sitters along with their dogs to know how well they get together. Once the sitter accepts the request, you can book the service through the Cuddlytails app

Your dog is in safe hands with Dog Sitters, who will take care of your dog overnight at their home. Dog Boarding service begins at $25/night (depending on your location). Our dog sitters will provide you with daily updates and pictures/videos on your dog's activities, food, walks, and more during the service. Relax and book dog boarding for your dog to stay worry-free while you are away.

For any queries, please get in touch with u,qs at support@cuddlytails.com
or contact us at +1-551-226-1561 .

Need someone to watch your dog while you are at work? Book a trusted and pre-verified dog sitter for your furry baby. Cuddlytails will connect you with nearby pet sitters to attend to your furry baby. You can meet and greet with the neighborhood sitter to ensure your dog is in safe hands while you are away.

Download the Cuddlytails app to schedule a dog sitting service.



Select and send requests to our trusted neighborhood Pet Sitters who will take care of your dog at the comfort of your home. Service begins at $25/night. Our pet sitters will provide you with daily updates and pictures/videos on your dog's activities, food, walks, and more during the service. Relax and book a dog sitting for your furry companion to stay worry-free while you are away.

For any queries, please get in touch with u,qs at support@cuddlytails.com
or contact us at +1-551-226-1561 .

Can’t walk your dog because of a busy schedule? Cuddlytails take away all your worries and maintain your dog's health through refreshing walks. Book a trusted and pre-verified dog walker for your adorable dog to give him exercise when you are busy by a 30 minute walk in the neighborhood. Your pet would benefit from social interactions and learn from the surrounding environment to live a healthy lifestyle.

Download the Cuddlytails app to schedule a dog walking service.



Browse through various profiles and send requests to our trusted neighborhood Dog walkers who will treat your dog like a family. Walk begins at $10, and the Cuddlytails app lets you track your dog during the service and get real-time updates on his walk, pee, poop, and more. Relax and book a 30 minute dog walking for your dog to walk worry-free while you are away.

For any queries, please get in touch with u,qs at support@cuddlytails.com
or contact us at +1-551-226-1561 .

Dog-loving neighbors who are passionate about pets and with whom you have crossed paths would love to walk your dog. Dog walkers with Cuddytails are reliable, trusted, and pre-verified through a comprehensive evaluation process.

For Cuddlytails, your dog's safety is the top priority. All dog walkers undergo extensive background verification and assessment tests to provide loving care to your fur baby. Keep your dog happy and healthy with regular dog walks. Schedule a dog walking service now!



For any queries, please get in touch with u,qs at support@cuddlytails.com
or contact us at +1-551-226-1561 .

Is your dog bored at home? Book a trusted and pre-verified pet sitter who will take care of your dog during the day and keep them active with a play session at their home or dog run. Dogg Daycare service is 4-5 hours in your home or at pet sitter’s home.

Download the Cuddlytails app to schedule a Dog Daycare/PlayGroup service.



Browse through various sitter’s profiles and send requests to multiple neighborhood pet sitters to choose the one that works the best with your dog and your schedule. Dog Daycare or PlayGroup starts at $25/day. Our pet sitter will provide you with daily updates and pictures/videos on your dog's activities, food, walks, and more during the service. Relax and book Dog Daycare/PlayGroup for your dog to stay worry-free while you are away.

For any queries, please get in touch with u,qs at support@cuddlytails.com
or contact us at +1-551-226-1561 .

Trusted and pre-verified pet sitters of your neighborhood will come to your house to check in on your dog for 30 minutes to an hour to ensure he is happy at home while you are away from home. You can ask the pet sitter to fill your dog's water and food bowl, give medicines or look after your dog's health while attending to your furry baby. Scheduling a Check-in visit with our pet sitters will provide you with an update on your furry companion along with your dog's photos and videos to stay worry-free.

Download the Cuddlytails app to schedule a Dog Day Check-in Visit service.



For any queries, please get in touch with u,qs at support@cuddlytails.com
or contact us at +1-551-226-1561 .

Cuddlytails allows pet owners to book trusted and pre-verified pet sitters for cat sitting, cat boarding, and cat day check-in visits.

Cat Boarding: Pet sitters can provide overnight care to your pet in their home while you are away. Your cat would be taken care of like a family. The pet sitter will keep her engaged with fun activities while ensuring your cat is well-fed and happy.

Cat Sitting: Book a reliable and trustworthy sitter in your neighborhood who will take care of your cat overnight at the comfort of your home. When you are out for vacations, booking a nearby pet sitter who will attend to your cat’s needs will give you peace of mind.

Cat Day Check-In Visit: Are you busy at work and worried about how your cat is doing at home? Your pet-loving neighbors got your back. Booking a cat day check-in service will have the pet sitters check in on your cat during the day for 30 minutes to an hour to ensure he or she is happy at home. The sitter can fill the water and food bowl while caring for your cat. You will receive your cat’s photos and videos during the visit.

Download the Cuddlytails app to book a pet sitter for your cat:



For any queries, please get in touch with u,qs at support@cuddlytails.com
or contact us at +1-551-226-1561 .

Need a vacation from your exhausting work life? But can't plan because of your furry baby at home? Don't worry, as your pet-loving neighbors got you covered. Cuddlytails helps you connect with trusted and pre-verified pet sitters of your neighborhood who will take care of your cat in their home when you're away.

Download the Cuddlytails app to schedule cat boarding/sitting for your cat.



Browse through multiple sitter's profiles and select one for your furry baby to send a booking request to our trusted neighborhood pet sitters. Pet parents can meet & greet with the requested sitters along with their pet to know how well they get together. Once the sitter accepts the request, you can book the service through the Cuddlytails app

Your cat is in safe hands with Pet Sitters, who will take care of your cat overnight at their home. Cat Boarding service begins at $20/night. Our pet sitters will provide you with daily updates and pictures/videos on your cat's activities, food, and more during the service. Relax and book cat boarding for your cat to stay worry-free while you are away.

For any queries, please get in touch with u,qs at support@cuddlytails.com
or contact us at +1-551-226-1561 .

Need someone to watch your cat while you are not at home? Book a trusted and pre-verified pet sitter in your neighborhood. Cuddlytails connects you with nearby pet sitters to attend to your cat at the comfort of your home. The pet sitter will show your cat the care and love just like you do. Also, keep your cat engaged with fun activities while ensuring he or she is well-fed and happy at home.

Download the Cuddlytails app to schedule a cat sitting service for your cat:



Browse through our list of reliable pet sitters and select the suitable one for your cat who will take care of your cat at the comfort of your home. You can also meet and greet the pet sitter to ensure your cat feels comfortable with the pet sitter.

Cat sitting service begins at $20/night. Our pet sitters will provide you with daily updates and pictures/videos on your cat's activities, food, and more during the service. Relax and book a cat sitting for your furry baby to stay worry-free while you are away.

For any queries, please get in touch with u,qs at support@cuddlytails.com
or contact us at +1-551-226-1561 .

Trusted and pre-verified pet sitters of your neighborhood will check in on your cat at your home for 30 minutes to an hour to ensure she is happy at home while you are away from home. You can ask the pet sitter to fill your cat's water and food bowl, give medicines to your cat or look after your cat's health while attending to your furry baby. Scheduling a Check-in visit with our pet sitters will provide you with an update on your furry baby along with your cat's photos and videos so that you can be worry-free as your cat is taken care of.

Download the Cuddlytails app to schedule a Cat Day Check-in Visit service.



For any queries, please get in touch with u,qs at support@cuddlytails.com
or contact us at +1-551-226-1561 .

Pet sitters and dog walkers with Cuddlytails love to take care of your furry baby. In an exceptional scenario in case of an emergency, if they need to cancel a booking we are here to help you to find an alternate sitter or a walker. You can send requests to multiple sitters around your neighborhood or you can reach out to us to find an alternate sitter for you. Don't hesitate to get in touch with our customer support to secure a replacement sitter/walker.

If you do not wish for a replacement sitter and have already made a payment for the service, we request you to contact us for your refund.

Get in touch with our customer support at support@cuddlytails.com
or +1-551-226-1561 .

You can refer Cuddlytails to pet owner friends and earn 10 coins worth $10! Cuddlytails provide pet sitters and dog walkers with a referral code to send invites to others and earn credits. Here, the pet parents can avail $10 off on the first service when they sign up, and pet sitters earn $10 credits. To generate your unique referral code, please follow the steps mentioned below:

1. Login to your profile on the Cuddlytails app
2. Go to the “More” icon and select “ Refer a friend and earn $10.00”
3. Copy your code or directly send invites. There is no limit for you to earn credits from each referral
4. Once your pet owner friends make a booking by applying your referral code, the credit money becomes available in your account.
5. You can see how many coins you have earned by clicking on “Referral Code.” Please note that your referral must apply your code before making the payment for the booking.

PAYMENTS

Cuddlytails accept payments through all major Credit/Debit cards like Visa, Mastercard and American Express. Payments can be made using ApplyPay in IOS in the Cuddlytails app while booking a pet sitter or dog walker for pet boarding/sitting, pet day check-in visit, dog walking, dog daycare/playgroup service. Please follow the steps mentioned below:

1. Download Cuddlytails app on iOS or Android App Store.
2. Create your profile account by entering all the details.
3. Go to the Services icon to select a service you would like to book for your pet.
4. You get directed to various neighborhood sitters’ profiles from which you can select the service you need for your pet.
5. Once sitter accepts, you can book your service by making the payment in Cuddlytails app to book reliable and trustworthy pet sitters or dog walkers

Cuddlytails accepts payment through all major Credit/Debit cards like Visa, Mastercard and American Express. Payments can be made through the ApplePay on IOS Cuddlytails app while booking a pet sitter or dog walker for pet boarding/sitting, pet day check-in visit, dog walking, dog daycare/playgroup service.
Please note that sitters do not accept cash payments. Reach out to us if you face any payment related queries at support@cuddlytails.com or contact us at +1-551-226-1561.

We recommend you carefully check the card details you have entered before confirming the transaction for processing. In the majority of the cases, if you give another try with the same credit/debit card, the issue gets resolved as you might have entered incorrect or missing information. If it doesn't, we suggest you try using an alternate credit/debit card in case of transaction failures. You can make payment on Cuddlytails app through all major Credit/Debit cards like Visa, Mastercard, and American Express or you could pay using ApplePay in IOS.

You can expect a refund from Cuddlytails in two cases:
1. While processing the payment, the money is debited, but the transaction is shown as a failure.
2. You have canceled a booked service within the required timeframe.
All refunds take 7-10 business days to get credited to your account. If you face any issues, get in touch with us at support@cuddlytails.com or contact us at +1-551-226-1561 to get a refund.

Cuddlytails offer upto $15 of service to first-time users. Follow the steps below to claim your first free service:

1. Visit our website www.cuddytails.com and enter your zip code and email to subscribe with us. You will receive a unique coupon code in your email.
2. Download the Cuddlyatils app and create your profile account by entering all the details.
3. Go to the Services icon to select a service you would like to book for your pet.
4. Enter Date and Time to request Booking.
5. You get directed to sitter profiles and you can send requests to multiple sitters to choose which fits the best per your pet's needs, schedule and logistics.
6. Once sitters accept the request, you can go ahead and book the service
7. While making the payment, enter the coupon code to avail discount and successfully book reliable pet sitters or dog walkers.

You can refer Cuddlytails to pet owner friends and earn 10 coins worth $10! Cuddlytails provide pet sitters and dog walkers with a referral code to send invites to others and earn credits. Here, the pet parents can avail $10 off on the first service when they sign up, and pet sitters earn $10 credits. To generate your unique referral code, please follow the steps mentioned below:

1. Login to your profile on the Cuddlytails app
2. Go to the “More” icon and select “ Refer a friend and earn $10.00”
3. Copy your code or directly send invites. There is no limit for you to earn credits from each referral
4. Once your pet owner friends make a booking by applying your referral code, the credit money becomes available in your account.
5. You can see how many coins you have earned by clicking on “Referral Code.” Please note that your referral must apply your code before making the payment for the booking.

Pet owners can avail $10 off on any service by applying the referral code of pet sitters or other pet owners who are on Cuddlytails app.

Please follow the steps mentioned below to avail $10 off using the referral code:

1. Download Cuddlytails app on iOS or Android App Store.



2. Click to open the app, and you will see an option to enter the referral code.
3. Enter the referral code-shared by our pet sitters or dog walker to activate the code on your profile.
4. Once your Sign up is complete, Go to the “Service” icon and make a preferred booking by setting up the date and time.
5. Select the pet sitter or dog walker and make the payment to avail $10 off.


Pet owners can avail $10 off on any service by applying the referral code of pet sitters or other pet owners who are on Cuddlytails app.

Please follow the steps mentioned below to avail $10 off using the referral code:

1. Login to your profile on the Cuddlytails app
2. Go to the “Service” icon and make a preferred booking by setting up the date and time.
3. Select the pet sitter or dog walker and make the payment.
4. While making the payment, please note that you can apply the referral code to get $10 off on the booking.

BOOKINGS

Pet owners can connect and chat with the sitter to provide any necessary details or information about their pet before making a confirmed booking. To begin your conversation with the pet sitter or dog walker, log in to your profile on the Cuddlytails app, request a service to neighborhood sitters and click on "Inbox."
We suggest pet owners always meet & greet the booked sitter in advance or connect virtually to know how well their pet gets together with the sitter.

Cuddlytails gives you a choice to meet and greet the sitter before the scheduled service. It will help you identify the right sitter for your pet and know how well your pet gets along with the pet sitter.
You can also connect and chat with the sitter to provide details or information about your pet before making a confirmed booking. To begin your conversation with the pet sitter or dog walker, log in to your profile on the Cuddlytails app, request a service to neighborhood sitters and click on "Inbox."

Pet parents can meet & greet with the requested pet sitter or dog walker virtually or in-person to ensure that their pet is comfortable and get along well with the sitter/walker.

Please follow the steps below to schedule a Meet & Greet with the pet sitter or dog walker:

1. Download the Cuddlyatils app and create your profile account by entering all the details.
2. Go to the “Services” icon to select a service you would like to book for your pet.
3. Enter Date and Time to request Booking.
4. You get directed to sitter profiles, and you can send requests to multiple sitters to choose which fits the best per your pet’s needs, schedule and logistics.
5. Once your request is sent you get directed to the chat page with the requested pet sitter or dog walker.
6. Click on the “Meet & Greet” icon on the top right and select the date, time and location to suggest the Meet & Greet.
7. You can catch up with the response from the pet sitter or dog walker by clicking on the “Inbox” icon or looking into your chat messages.

Your pet's safety is our top priority! We are all about reliable experience, as you can track your dog's real-time location and route of the walk from accepting the service at your place to walking the dog and back. Our pet sitters and dog walkers provide a detailed report card of the pet's activities along with lovely videos and photos that give you peace of mind to see your pet having fun while you are away.
You can view the report card by clicking on the top right Report card icon in the chat window with your sitter in the ‘Inbox’ tab of your IOS or Android mobile app.

To confirm the booking with the sitter, once the sitter accepts the booking you can go ahead and pay to confirm the booking. We don't charge you until you book your service. You can meet and greet with the sitters before you pay and confirm the booking. We accept all major debit and credit card for payments. All payments are made through Cuddlytails app.

Cuddlytails allows pet owners to modify the services they have booked at their convenience -

1. Login to your profile on the Cuddlytails app.
2. Go to Bookings, you will see the past and upcoming bookings.
3. Once you click on the upcoming booking you intend to modify, enter the new schedule and save your changes.
4. Please note that the modification cannot be done via the app if the booking start date is within 24 hours

Only in an emergency case, we allow the pet owners to make changes to the bookings if the service start date is within 24 hours. In that case, contact our customer support at +1-551-226-1561 to modify your booking.

Cuddlytails allows you to cancel your service 48 hours before the service scheduled start time by calling Cuddlytails customer support at +1-551-226-1561 or email us at support@cuddlytails.com You will get 100% refund within 7-10 business days if canceled 48 hours before the service scheduled time.

In general, we do not charge any extra fee from pet owners. However, some of our top-rated pet sitters and dog walkers could charge additional fees on busy days like holidays, long weekends or when you ask the booked sitter to extend the scheduled time of the service. We suggest that pet owners clearly communicate with the pet sitter and keep us in the loop if there are any unexpected rate increases.

In such cases, please get in touch with us at support@cuddlytails.com or
contact us at +1-551-226-1561

We suggest pet owners follow the necessary instructions mentioned below to experience the best services.

1. Make sure your dog is neutered or spayed and vaccinated under your current State's guidelines. Please ensure that this information is entered in Pet profile details in Cuddlytails app

2. We suggest the pet owners provide the correct information related to their pet's behavior, health condition, veterinary information and vaccinations so that our pet sitters or dog walkers can take care of your pet well.

3. We recommend that pet owners meet and greet with the sitter to know how well they get along. Also, pet owners can chat with the sitter during the service to provide the instructions like the vet's contact information, routine for the pet, his food habits, toys he/she likes or any other information.

Pet parents can feel free to contact Cuddlytails customer support anytime to clarify their queries. Please get in touch with us at support@cuddlytails.com or contact us at +1-551-226-1561

SAFETY AND POLICIES

Cuddlytails connects pet owners with trusted and pre-verified sitters or walkers in the neighborhood. For us, your pet's safety is the ultimate priority. We carefully verify and assess all the pet sitters and dog walkers to maintain our safety and security standards. Our evaluation method involves a comprehensive background verification and evaluating the ability of the pet sitter or dog walker to handle pets.

1. Our application process requires the sitters and walkers to submit information related to their prior experience with pets and how well they get along with pets for our team to evaluate them thoroughly.

2. We have an assessment test consisting of a detailed questionnaire to check the knowledge of the pet sitters and dog walkers in handling pets.

3. We use powerful third-party background checks to perform criminal checks and verify the sitter's or walker's identity proof, address, and other details.

4. Our protocols are strict. Only through completion of each round, the neighborhood sitter’s profile gets approved.
5. We have a strong team of experts who thoroughly performs quality checks during the ongoing service. Also, for every service pet owners review a sitter/walker and the app displays the sitter's profile ratings.

For any queries, please get in touch with us at support@cuddlytails.com or
contact us at +1-551-226-1561

Your pet's safety is our top priority. We take proactive measures on a daily basis to build a pet-friendly neighborhood for pet owners to relax and have a secure network for furry babies through our reliable pet care. We ensure ultimate safety by having our pet sitters and dog walkers carefully pre-verified with a comprehensive background check and pet handling assessment.

Our safety standards are combined with the thorough and comprehensive evaluation process of each pet sitter or dog walker.

1. Cuddlytails' application process requires the sitters and walkers to submit information related to their prior experience with pets or how well they get along with pets for our team to evaluate them thoroughly.

2. We have an assessment test consisting of a detailed questionnaire to check the present knowledge of the pet sitters and dog walkers in handling pets to ensure good quality service.

3. We use powerful third-party background verification to perform criminal checks and verify the sitter's or walker's identity proof, address, and other details.

4. Our protocols are strict. Only through completion of each round the profile gets approved.

5. We have a strong team of experts who thoroughly performs quality checks during the ongoing service.

For any queries, please get in touch with us at support@cuddlytails.com or
contact us at +1-551-226-1561.

Your Pet's safety is our top priority. We take proactive measures on a daily basis to build a pet-friendly neighborhood for pet owners to relax and have a secure network for furry babies through our reliable pet care. We ensure ultimate safety by having our pet sitters and dog walkers carefully pre-verified with a comprehensive background check and pet handling assessment.

Our safety standards are combined with the thorough and comprehensive evaluation process of each pet sitter or dog walker.
1. Cuddlytails' application process requires the sitters and walkers to submit Identification proof and address proof such as State ID, Driving License, or US Passport. Also, we need to understand the prior experience handling and taking care of pets.

2. We have an assessment test consisting of a detailed questionnaire to check the pet handling knowledge of the pet sitters to ensure care and great experience for pet during the service

3. We use powerful third-party background verification to perform criminal checks and verify the sitter's identity proof, address, and other details.

4. Our protocols are strict and only through completion of each round of verification, the profile gets approved.

5. We have a strong team of experts who thoroughly performs quality checks during the ongoing service to ensure safety and care of your furry baby

In some occasional cases, unforeseen circumstances can arise during the service. Pet sitters or dog walkers and pet parents need to work together to resolve any problems that may come up.

Pet parents and pet sitters can communicate over the Cuddlytails platform by using the “Inbox” message or connecting over a phone call. We request Pet parents and pet sitters to keep us in the loop and inform us immediately if any problem arises. You can reach out to us at support@cuddlytails.com or +1-551-226-1561

Any issue related to a past stay can be reported through email or over a telephonic conversation. We request you to prepare the following:
1. A brief outline of the issue you faced with the past stay

2. Attach any supporting documents like a screenshot of the conversation

We will revert within 48 hours of receiving the issue description and details.

We request you to take your time and report it to our customer support if you come across any uncomfortable conversations. We promise to work towards your satisfaction and provide answers to any improper conversations. Please report to us when someone proposes to pay you for your service by cash or through other means other than Cuddlytails platform. Your safety and security are eminent to us, so we suggest you abide by our guidelines and complete everything from booking to the payment on our platform.

Please do not reveal your complete information until the pet sitting is booked. Beware of fake calls as Cuddlytails keeps your personal information confidential and does not use it for personal use.



We are glad to remove or block people from the platform who lack etiquette and respect while behaving with others. Report an individual who uses an abusive or threatening tone while conversing with you. We request you to take a screenshot of the conversation and attach it to send an email to support@cuddlytails.com. Our team will take immediate action and will get back to you within 24 hours.

Deny accepting any pet sitting or walking services you receive other than our platform. Our services meet the safety and quality standards only when booked from our platform. We do not encourage freelancers to offer private booking requests.

Moreover, please note we offer 24/7 customer support. Please feel free to reach out to us anytime on the matter. We are happy to help you, email at support@cuddlytails.com or +1-551-226-1561

MODIFICATION OR CANCELLATION

Cuddlytails allows pet owners to modify the services they have booked at their convenience -

1. Login to your profile on the Cuddlytails app.

2. Go to Bookings, you will see the past and upcoming bookings.

3. Once you click on the upcoming booking you intend to modify, enter the new schedule and save your changes.

4. Please note that the modification cannot be done via the app if the booking start date is within 24 hours

Only in an emergency case, we allow the pet owners to make changes to the bookings if the service start date is within 24 hours. In that case, contact our customer support at +1-551-226-1561 to modify your booking.

Cuddlytails allows you to cancel your service 48 hours before the service scheduled start time by calling Cuddlytails customer support at +1-551-226-1561or email us at support@cuddlytails.com. You will get a 100% refund within 7-10 business days if canceled 48 hours before the service scheduled time.

You can expect a refund from Cuddlytails in two of the following cases:
1. While processing the payment, the money is debited, but the transaction is shown as a failed transaction.

2. You have canceled a booked service within the required cancellation period of 48 hours before the start date of the service

All refunds take 7-10 business days to get credited to your account. For any refund related queries, get in touch with us at support@cuddlytails.com or at +1-551-226-1561 to get a refund.

Pet sitters and dog walkers with Cuddlytails love to take care of your furry baby. In an exceptional scenario in case of an emergency, if they need to cancel a booking we are here to help you to find an alternate sitter or a walker. You can send requests to multiple sitters around your neighborhood or you can reach out to us to find an alternate sitter for you. Don't hesitate to get in touch with our customer support to secure a replacement sitter/walker.

If you do not wish for a replacement sitter and have already made a payment for the service, we request you to contact us for your refund.
Get in touch with our customer support at support@cuddlytails.com or +1-551-226-1561

PET SITTERS

Make money while having fun with pets. Cuddlytails gives you the best platform to connect with pet owners to provide walking and sitting services to the neighbors. Enjoy great flexibility and convenience while you hang out with pets and get paid to play with dogs/cats in your neighborhood. If you are a pet lover and passionate about working with pets, we are delighted to welcome you on board. We have an application process to get you started.

Follow these three easy steps to complete our application process successfully:
1. Download the Cuddlytails app from Appstore/Playstore to register yourself as a pet sitter or dog walker. To start the application process, click on ‘More’ and go to ‘Become a Neighborhood Sitter’.





2. Let us know how much you know about pets, pets' behavior in various situations, and how you will handle them. Pass the assessment test and get the results immediately.

3. Once your background verification is completed, you will receive a welcome email from Cuddlytails. You are all set for getting requests from the pet owners. Accept the requests as per your daily schedule and get paid for having fun with furry babies.

For any queries, please get in touch with us at support@cuddlytails.com or
contact us on on +1-551-226-1561

Pet's safety is our top priority. We take proactive measures on a daily basis to build a pet-friendly neighborhood for pet owners to relax and have a secure network for furry babies through our reliable pet care.
Pet sitters or dog walkers need to follow our application process to get successfully verified before starting the services.
1. Detail on the experience with the pets and handling of pets.
2. Take the Assessment test that checks your knowledge in handling pets.
3. Background check for Identification and address verification. You can submit anyone with a State ID, Driving License, or Us-based Passport.
Once this application is submitted, our team of experts carefully review the application and approve the profile as a neighborhood sitter.

After you have submitted your sitter's application and uploaded the required documents for the background verification process, our team of experts takes 2-7 working days to complete your background verification and assess your skills for handling the pets.

Meanwhile, we request you to keep checking your emails, including the spam and trash folders. Check your emails or login to Cuddlytails app to check the latest updates on your application.

Once your application has been approved, pet owners will send you requests for pet boarding, sitting, pet day check-in visit, daycare and dog walking based on your preferences and selections.You will receive sms and in app notifications from pet owners when you receive a request.

Cuddlytails team of experts carefully evaluate the pet sitter and dog walker's profile. We assess the information you provided us during the application process to decide if it meets safety and security standards. After an extensive background check and a complete review of the sitter's ability, we decide to approve the applications.

These can be one of the possible reasons why our team thought you were not a good fit as our pet sitter or dog walker:

1. You didn't provide complete documents that we have asked for verification during the application process.
2. You lack basic knowledge about pet’s' behavior or the best ways to handle pets in various situations.
3. You have provided incorrect or missing pieces of information.
4. If you believe everything submitted is correct and your profile is still not approved, please reach out to us at support@cuddlytails.com or contact us at +1-551-226-1561

We recommend our sitters and walkers to set preferences to receive requests based on your availability and preferences. You can specify your preferences by taking the below factors into consideration:

1. Services that you are able to provide - Pet Boarding, Sitting, Daycare, Walking and Day Check-in visits
2. Prices for each of the selected services
3. Your date and days of availability to provide these services
4. Size, weight, and breed of the pet you want to provide services to
5. Number of pets you wish to sit or walk (We recommend boarding/sitting maximum of 2 pets at a time)

To set pet and booking preferences:

1. Login to your profile on the Cuddlytails app and go to ‘More’
2. Go to Switch to Sitter Profile if you are in User Profile
3. Click on ‘View and Edit’ profile
4. You can edit services offered, preferences on size and weight of the pet that you want to provide services for, your availability and pricing for the services
5. Click on Continue and Save to set your preferences.

Cuddlytails allows you to keep your calendar up to date by following the steps mentioned below:

1. Login to your profile from the Cuddlytails app.
2. Click on ‘View and Edit’ profile
3. You can edit your availability, click on Continue and Save to set your preferences.
4. Click on the Bookings icon to view your past bookings and upcoming bookings.
5. Once you click on a specific booking, you view the specific details related to the service
6. Pet sitters and walkers with Cuddlytails receive a reminder for the upcoming service 2 days in advance and on the day of service via SMS and mobile application notification. You can receive regular updates related to the bookings by going to your setting for turning on your push and text notifications.

Cuddlytails allows pet sitters and dog walkers to edit the services they wish to provide at their convenience

1. Login to your sitter’s profile on the Cuddlytails app.
2. Go to More, and you will see an option to “View and Edit Profile.”
3. Once you scroll down, you will see what services you are interested in
4. Select or deselect the services from pet boarding, pet sitting, pet day check-in visit, daycare/play, and dog walking you wish to provide and save your changes.

Please note that once the service is confirmed by the pet owner, the modification cannot be done via the app if the booking start date is within 24 hours.

Only in an emergency case, we allow the pet sitters and dog walkers to change the service bookings if the service start date is within 24 hours. In that case, contact our customer support at support@cuddlytails.com to modify the service.

Thousands of pet owners are looking for pet sitters and dog walkers for their furry babies. Below we provide some tips to promote your sitter's profile to offer services to lovely neighbors.

1. Keep your sitters profile impeccable and well updated through unparalleled content that describes your professionalism in handling pets.
2. Cuddlytails provide pet sitters and dog walkers with a referral code to send invites to others and earn credits up to 10 coins. Here, the pet parents get to avail $10 off on the first services, and pet sitters can earn credits.
3. After your services, request the pet parents to provide 5 star review and feedback. If the pet parents like your care with their furry baby, you will receive a great rating. An excellent review will automatically set you as a top-rated sitter on the Cuddlytails platform and attract more users to your sitter's profile.
4. Lastly, we believe knowledge is the key. Cuddlytails sends out a weekly newsletter for pet sitters or dog walkers and pet owners to learn valuable knowledge related to pets. The newsletter addresses topics related to pets that make you a self-cultivated individual and help you while working with pets.

Subscribe to the Cuddlytails newsletter!

In the sitter profile, the Earnings section of your account on the Cuddlytails app allows you to view your Earning and Balance. You can withdraw your earnings for completed bookings after 48 hours of service completion date and time. Once you make a withdrawal, earnings get credited to your paypal account immediately. The pet owners make payment through all major Credit/Debit cards like Visa, Mastercard, American Express and Capital One , which is reflected in your profile Earning section.

To Withdraw Money, please follow the steps mentioned below:

1. Login to your profile on the Cuddlytails app as a sitter. If you are in user profile, go to More and select ‘Switch to sitter mode’’
2. Go to “Earnings,” you will see Earnings for the previous and upcoming bookings
3. In the “Balance” section, you will see “Pending” and “Redeemable” earnings
4. “Pending” means that the service is ongoing or not yet started. Once the service is complete, the earnings move to “Redeemable” earnings after 48 hours of completion of service.
5. Any amount can be withdrawn from “Redeemable” earnings
6. Click on “Withdraw Money” and enter the amount to wish to redeem.The amount gets credited to your Paypal account immediately.

For any queries, please get in touch with us at support@cuddlytails.com or
contact us at +1-551-226-1561

Cuddlytails allows you to share your profile information with the potential client pet owners so that they can send you a booking request. Here are the steps to share your profile -

1. Login to your account on the Cuddlytails app
2. Go to the "More" icon, and you will see a share icon next to your profile picture, which will enable you to share your profile.
3. Click on the share icon to add the details of the person whose profile you wish to share with.


For any queries, please get in touch with us at support@cuddlytails.com or
contact us at +1-551-226-1561

Cuddlytails allows you to live a stress-free life by having fun with pets in your neighborhood. Our platform is reliable and connects you with pet owners of your area, along with complete support from our 24/7 customer support. We charge a 20 percent commission for each booking to make neighborhoods pet-friendly and support pet rescue.

We offer cost-effective services to pet owners, Dog Boarding per night starts as low as $25 in New Jersey, and dog walking starts as low as $10/walk for 30 minutes. Moreover, we prioritize the safety of pets by carefully assessing each pet service provider.

We believe pet lovers are the foundations of our business. Our success is entirely dedicated to their love for animals and hard work in providing trusted pet care. Therefore, we continuously optimize our platform to expand our reach to various other regions so that every pet gets the best care they deserve. Also, we help pet sitters and dog walkers enjoy several benefits, including payment processes and continuous promotion. For any queries, please get in touch with us at support@cuddlytails.com or contact us at +1-551-226-1561

We suggest before accepting the booking request, you keep your calendar updated to avoid last-minute cancellations. Cuddlytails provide pet sitters and dog walkers with complete flexibility to accept or decline any booking request as per your calendar. We do not recommend canceling a service from pet sitter’s end. However, only in an emergency situation if you wish you cancel the service, please get in touch with our customer support at +1-551-226-1561

Still Have Questions? Contact Us

Sign Up Today

For Promotional Offers and Latest News from Cuddlytails